Returns & Exchanges

At Java House, we take pride in the quality of our premium coffee and gourmet food items. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged product and the original packaging to help us process your claim quickly.

• 3.
  Verification Review

  Our quality assurance team will review your request and notify you of the approval status within 48 business hours.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a replacement shipment or issue a full refund to your original payment method.